Cookie Cutters-Lutherville, MD (1968 reviews)

Comment

Had to wait over 30 minutes past our appointment time. For an appointment that's supposed to take 15 minutes, this was incredibly long to keep a small child waiting for a haircut. If things were so behind, a phone call ahead would have been nice so we could have chosen not to come at all.

Comment

We have had really good experiences in the past with Kenisha but she hasn't been there the last couple of times we came in. My son has never minded getting his haircut and has always just sat there and watched a show while the stylist worked on his hair. This past experience was not good. The stylist does not seem to enjoy working with kids at all and was very rough while combing my sons hair to the point he said "ouch" a couple of times and had a grimace on his face almost the entire time. She also just cut his hair very blunt, instead of shaping it at all. He has wavy hair and she didn't cut his hair like she knows how to cut wavy or curly hair - rather simply cut his hair like a straight line. While we enjoyed coming there, I can't say that we will be coming back.

Comment

I recently moved to the area and was referred to your establishment by a friend. I must say the overall environment was excellent. However the hair tech Carly wasn’t kid friendly at all. I normally go to Cartoon Cuts in White Marsh, which is where I moved from. This was a new experience for my child. Carly kept telling him to hold his head still as if my son was annoying her. She then sprayed his head with water harshly as if she was punishing him for moving. I took a video of my son first and last haircut at your establishment. I showed the video to my wife and family who were livid and demanded I call a manager. I do not like to make waves and truly wanted to believe it was a hard day for the hair tech. I still believe this is no way to treat a child. My wife and I are resource parents and have many children going in and out of our home. Some have disabilities and some don’t. We try our hardest treat them all the same because we don’t know what type of life they have had so far. Sometimes the closest places aren’t the best place to go. I will continue taking all of my children to White Marsh mall to have their haircut. It’s a shame because when I first walked through the door I felt like this would be the place for my family to come. First impressions last a life time. After speaking with my friend and showing him the video as well he decided he would come their either. We should treat everyone the same no matter the race.