Cookie Cutters-Lutherville, MD (1968 reviews)

Comment

Showed a picture, did not get anything close to the picture and did not revive an even cut.

Comment

My daughter was very nervous about getting her haircut. The good news, this is a very kid-friendly salon and she felt welcome and comfortable. She was excited to pick her car to sit in and sat patiently still the whole time! The bad news is her haircut was terrible. Like, truly awful. I didn't realize how bad it was when we left the salon because they put it in piggytails with butterfly clips. When I got a closer look I saw that her bangs were crooked and pieces were missed. The back... oh my. I don't even know what happened. It was crooked with like, a whole section lobbed off that maybe was supposed to be a layer of some sort? I have no idea but it was BAD. I had to try to fix it myself. I can't believe I paid $30 for a BAD DIY level haircut. Never, ever again.

Comment

Because of traffic on York Road and the severely congested parking lot, we were 8 minutes late for Kelly's appointment, scheduled for 11:45am. When we arrived, the employee was already working on two other customers, who apparently had appointments PRIOR TO Kelly's. When she was told Kelly had arrived, she looked at us, then said she couldn't cut her hair. An alternative appointment was offered, but we could not book it b/c my son had a lacrosse game at the same time. Other stylists were finishing their appointments and could have easily stepped up to help out, but weren't even asked. Being less than 10 minutes late for an appointment is not cause for cancellation. Ironically, the same exact thing happened to my nephew on the same day. Two children who love cookie cutters, but will not be returning.