Cookie Cutters-Lutherville, MD (1969 reviews)

Comment

When booking, we were told to come on time or a few minutes before since they were really busy and if we were late we would need to reschedule. We arrived 15 minutes before and didn’t get called until 15 minutes after our appointment time. They also took a family who walked in after us. Very disappointing for first time customers, although I understand this is the nature of working with kids I just feel it was unprofessional to tell us not to be late and then take another family before us. The hairdresser made up for the initial disappointment she was very friendly and worked well with our son.

Comment

Cut my child’s ear Very nice stylist but understaffed 30 minutes behind scheduled appointment time

Comment

We have been going to cookie cutters for a few years and always have had pleasant experiences and nice haircuts. Our most recent experience was pleasant but I was not pleased with the haircuts, especially my son's. I booked through the app and chose "anyone" as the stylist since we've been to most and I wanted to be able to get my kids appointments at the same time. We had stylists that we've had in the past and received nice haircuts from. This time, half of my son's hair wasn't cut. While I was with my daughter he finished, was getting out of the chair and cleanup had started. Normally I'm asked if his hair looks ok but this time wasn't. I had told the stylist what I wanted before I went with my daughter(which is the same as every other visit and in the notes) & she repeated part of what I had said. I thought she only repeated that part because she wanted to make sure the length was correct but I guess that's all she heard (my mistake for not repeating everything). I didn't realize the top of his head hadn't been touched at all and the sides had just been blended in until we got in the car and he turned his head. Had I noticed before I would've asked to have it fixed before we left...again, my mistake. Next time I'll just book the kids at seperate times so I can be watch each one.

Comment

I love cookie cutters! But the last two times we’ve been in I made it clear we wanted a lot of length off (in inches). Both times I walked away with less hair cut than I hoped. It’s done so quickly it always feels too late to make them go back and do it again. My dubious side wonders if it’s a directive from above to make us have to come back more frequently. But I will say my daughter loves coming and we always get quick and friendly service.