Cookie Cutters-Brunswick, OH (1823 reviews)

Comment

Overall, it was a good experience. My biggest things were the floor in the front waiting area where kids were playing was SO dirty. To the point where I was wiping my child’s hands and the wipe from two wipes of the hands was completely brown. Then my stylist was very nice and good with my son. The biggest problem was she was not very attentive to what I asked for and ended up cutting my son’s hair MUCH shorter than we wanted. Its hair it will grow but it was no less disappointing right before the holiday

Comment

I told the stylist what I wanted for my daughters hair cut. Three inches and several layers. I indicated I wanted the layers to be long enough that my daughter could still tuck her hair behind her ears. The stylist took one inch off and put such tiny layers in my daughters hair I didn’t even notice she had layers. When she started blowing drying I requested layers. The stylist very politely said she would absolutely add some more to the layers, and then took such a tiny bit off I could barely see the hair she trimmed off. There was a line at this point and I was frustrated so I just left. Very sweet and kind but didn’t listen to what I wanted and did not cut my daughters hair as requested.

Comment

Stylist was running 20 minutes behind. Didn’t even acknowledge or apologize for running late. Just shrugged it off like no big deal. If you expect customers to be no more than 5 min late you should at least have the common curtesy to apologize if you are running 20 Min late and even let us know when we check in that it’s going to be a wait.