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Cookie Cutters-Brentwood, TN


Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Commented reviews only





09 Mar 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

This was an exhausting experience. Very chaotic in the “salon”. My daughters hair was okay, but her hair wasn’t dried all the way even though I asked for her hair to be dried. After my husband paid all of the “stylist” went in the break room. I am positive they were smoking in there because my daughter and I were in the adjacent bathroom and could strongly smell cigerete smoke - gross! I don’t think we’ll be back.

Response from Cookie Cutters Haircuts for Kids

Daphne, our apologies. We are extremely sorry that you are displeased. We strive to provide the very best service and product that we can be offered. In most instances that is the result and our customers are pleased with both. We are highly disappointed when a customer feels that has not been the case. Please know that there is absolutely no smoking permitted within our salon. Any such odor must have emanated from an outside source. Again, we apologize that your experience was not exceptional, which is our goal with every customer. Cookie Cutters.

Posted on 10 Mar 2019


05 Apr 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Third visit but last. Horrible rude service, the staff seemed to be intentionally moving as slowly as possible, not greeting customers, and appeared to have no actually training in cutting hair or working with children. The salon smelled like a dirty ashtray too. Very unfortunate!

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that your experience was a negative one. It is our goal to make every customer’s visit a positive one. We are sincerely sorry if you received anything but great customer service and positive demeanor from our stylists. Actually they take pride in working well with children and providing great service, which is our expected norm. I apologize for our failure to achieve that with your daughter today. We absolutely permit no smoking within our salon. I sincerely apologize for any such odor. That will be immediately investigated. We sincerely hope you will return and give us an opportunity to make your next visit as positive, if not superior, to your earlier visits. Cookie Cutters.

Posted on 05 Apr 2019
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