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Cookie Cutters-Brentwood, TN


Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
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Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Commented reviews only





07 Jan 2019
Overall Environment Care

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Ultimate Question (Referral)

Comment

Both of my boys haircuts were worse they have ever had!

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the haircuts the boys received. That is not the norm and we strive to make every cut the best in town. If you will make arrangements to bring your boys back, we will correct any errors with the cuts. We thank you for your patronage and sincerely hope you will allow us to correct the cuts.

Posted on 13 Jan 2019


06 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I thought the salon itself was adorable and there were a ton of things to keep your kids engaged during their visit, but what did it for me was the staff. They were not very friendly and I felt like I was putting them out by being there. I felt like they didn't like kids which for a kids salon you would kind of expect. I did the babies first hair cut package which is a kids haircut and nothing more.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 09 Jan 2019


16 Mar 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
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Comment

I think you pay for the “experience” and it could have been so much better but just wasn’t... it wasn’t terrible but it wasn’t anything special either. My kid had his first haircut and once he got finished cutting, I had to request he brushing and style it... he was just gonna be done with it. The staff didn’t really seem to have it together, it seemed chaotic at times, and dirty... Save your money and go elsewhere. The suckers and balloons are nice but that’s about it.

Response from Cookie Cutters Haircuts for Kids

We am extremely sorry that you are displeased. We strive to provide the very best service and product that we can be offered. In most instances that is the result and our customers are pleased with both. We are highly disappointed when a customer feels that has not been the case. Let us know how we could have done better at CCnashville@haircutsarefun.com. Thanks very much.

Posted on 18 Mar 2019


09 Sep 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

The staff could not be more kind, but they also could not be more clueless. When we went, last weekend, you would have thought it was they’re opening weekend with the amount of errors that were made including but not limited to... putting another child on my son’s first haircut certificate and an uneven hair cut. The place is such a cute environment, but sadly, we won’t be returning with the mess ups involved.

Response from Cookie Cutters Haircuts for Kids

We are truly sorry to learn that this occurred. all of our stylists are experienced in providing the certificates and are usually quite accomplished in doing so. And the uneven cut is truly unacceptable and we would appreciate the opportunity to correct it for you. Please forward your contact information to us as we would appreciate the opportunity to discuss this further with you. Thanks. Cookie Cutters. ccnashville@haircutarefun.com.

Posted on 23 Sep 2018

Smyrna
04 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Usually we have a good experience here, but I feel our stylist this time did not cater to what a 2.5 year old would need. When she sprayed his hair with water repetitively she did nothing to block the water from going in his face over and over. The stylist pulled his hair tightly while cutting it and held on to his arms tightly numerous times. He usually does pretty well here and other locations like this, but the stylists have been more gentle and helpful with making him feel comfortable. I will likely try another similar type kids salon next time.

Response from Cookie Cutters Haircuts for Kids

Miles, we are very disappointed to learn that you are not fully satisfied with our service. We strive to make every customer’s visit the best in town. We sincerely apologize if you received anything but great customer service and positive demeanor from our stylists. Actually they all take pride in working well with children and providing great service, which is their norm. We hope that you return and we believe your next visit will be more positive. Thanks very much for your patronage.

Posted on 05 Feb 2019

Nashville
21 Jul 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

First return visit. This was the second visit to Cookie cutters and we were super excited about it as the first visit was a very good experience for all of us. We are super disappointed this time. One of the hair dressers spoke badly to my husband because he was supposedly on her way. My son was crying all the time and with my husband we were trying to comfort and reassure him. Finally at check out I was trying to get an accessory for my son and I felt so urgently pushed to decide, pay and leave so that they can move to the next customers which is unfair since the haircut took only 10 minutes this time. Also, my son was not given the balloon he was waiting for. I had to take it myself...I was not going to look at my son looking at other kids having a balloon and not him even though I gave a good tip...

Response from Cookie Cutters Haircuts for Kids

We are very sorry to here your super disappointed and that your husband was spoken to badly. And we are very sorry to here about your checkout experience. We'd greatly appreciate the opportunity to make your son's experience super and to have him be excited to come to our salon. Would you please consider revisiting for a no cost service to repair your son's haircut? Thank you. Cookie Cutters Management.

Posted on 26 Jul 2018
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