Cookie Cutters-Brentwood, TN (356 reviews)

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We had an absolutely terrific experience! We had a kids cut and a mommy cut done. The stylists were friendly and professional, and both my daughter and I love our new cuts! Will definitely be back and would recommend to anyone!

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We went to the Brentwood location in Nashville. Kiera attended us. She did a good job when it comes to thw hair cut. But she is been very rude to us. We took an appt with Tamara for 10:30 and due to traffic we arrived at 10:35. She(kiera) pointed us that we are late. And Tamara cannot attend us until 11. Please note that last time we had to wait for half n hour even though we came on time. Wedidnt mind and we said we can go with any one. So Kiera herself attended us. During the haircut she was good but when we asked her to trim some more she became aggressive and started talking very rudely. We said that last time the stylist Tamara asked us if the trimming is proper or want some more trim,, then we said the same trim some more. Tamara was good. Then she called Tamara and asked her . That is really rude of Kiera. Our littlw boy is moving somwtimes. Boys are meant to be like that. And she started complaining that she cannot handle until he sits still. And she started doing with an angry face. Later she kept on complaining that she did almost 2 haircuts. She didnt trim around the ear properly. And seeing her rude face we didnt ask any further. I understand the haircut is meant to be 15 mins, but sometimes it can sweep up a 5 mins more. she should have handled it with patience instead of complaining. If the salon is all full and people are waiting then we can understand her frustration. But there is no one waiting in the salon. We felt vwry sad qith the way she treated. We didnt even write up a tip. Last time we had a chance with Tamara and she is very patient with the kids.

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There were three stylists in the shop, there were no other customers present, we were a walk-in and when I said I didn't have an appointment, I was told that they had to take customers with an appointment first. I looked around and said there is no one else here. The reply that I received was they were probably on their way and would be there soon. So I said even though I was there and no one else in the shop; 3 stylists were standing around, no one wants my business and started to leave, when then one of them spoke up and cut my granddaughter's hair. My granddaughter has fine, short hair. All we were wanting was a bang trim, and a trim on the rest of the hair....nothing complicated or time consuming. The woman who cut her hair was probably done in 10 minutes and was half-way done before another mom with two kids came in. This mom had an appointment with the same stylist for both kids. Therefore still leaving one stylist standing. So no one was inconvenienced or had to wait while one of the three stylists cut my granddaughter's hair. No sure why they had to be so rude about it.