Cookie Cutters-Brentwood, TN (356 reviews)

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Professional and worked with my squirmy child. I will come back for both me and my child

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From beginning to end my experience was not great. I tried booking my son’s appointment online but the website kept freezing, so I called to set the appointment. I was hoping to bring my son in later in the week but the girl who I wanted to request was not going to be there. She does the best job so I moved my schedule around to be able to bring my son in on a day she was working. On our way to the salon I got a text saying that the girl we requested was now not going to be there. We live 30 minutes from the salon and were more than half way there (and stuck in traffic I might add), so we just went with the lady that was working. She wasn’t familiar with cutting my sons hair and unfortunately left it longer than he usually gets it. I told her it looked a little long but she said his cowlicks would look strange it she cut it any shorter. Somehow the girl who usually cuts his hair (the one we requested) is able to get it shorter without issue. He will likely need a haircut again 2-3 weeks sooner than usual now. We are going to find a place closer to home that has things better together.

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when we arrived there were 2 women working. We went to sit down to begin the haircut and something seemed off. The women who was going to do the haircut was in training and that was NOT disclosed to us beforehand. The other stylist was going to watch her do the cut but did not let us know beforehand that we would be using a stylist in training or give us the option to decline said service. a person should ALWAYS be told if the person is training etc and be given the opportunity to accept or deny. They just weren't going to say anything. I said I would be more comfortable with the other main stylist doing the cut and she was visibly annoyed at me and argued/was hostile about be requesting her to cut instead of the trainee. Then- bc of this interaction the stylist charged me for a full cut, when before she said it would only be a "bang cut" as to punish me.

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Haircuts are hard for my oldest (Adam). He is autistic and tends to get overstimulated and there are usually lot of tears. We happened to have the manager (K) who cut his hair today. She couldn’t not have been more understanding of our situation. She was patient and kind and worked around what he was comfortable with. I can not fully express how much that means to me. I usually end up crying after each haircut because of then scene we create. After few minutes - tears ended and Adam got his best hair cut to date!