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Cookie Cutters-Brentwood, TN


Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Commented reviews only




Nashville
19 Sep 2018
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Comment

I don't believe the woman that cut my daughters hair knows how to cut/taper bangs. She gave her a straight across cut, as if we'd gone to SuperCuts or something much cheaper. She has straight hair with bangs, nothing difficult. We've had great cuts before at Cookie Cutter's, guess we just got someone who didn't know how to cut bangs/girls hair. Thankfully her hair grows quickly.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed that the haircut your daughter received was not was not up to your expectations. We want every customer to have the very best cut and experience possible. If you would please email me your contact information at our email site ccnashville@haircutsarefun.com I would like to further discuss this with you. Again, we apologize. Cookie Cutters Brentwood.

Posted on 20 Sep 2018


29 Sep 2018
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Comment

There were three stylists in the shop, there were no other customers present, we were a walk-in and when I said I didn't have an appointment, I was told that they had to take customers with an appointment first. I looked around and said there is no one else here. The reply that I received was they were probably on their way and would be there soon. So I said even though I was there and no one else in the shop; 3 stylists were standing around, no one wants my business and started to leave, when then one of them spoke up and cut my granddaughter's hair. My granddaughter has fine, short hair. All we were wanting was a bang trim, and a trim on the rest of the hair....nothing complicated or time consuming. The woman who cut her hair was probably done in 10 minutes and was half-way done before another mom with two kids came in. This mom had an appointment with the same stylist for both kids. Therefore still leaving one stylist standing. So no one was inconvenienced or had to wait while one of the three stylists cut my granddaughter's hair. No sure why they had to be so rude about it.

Response from Cookie Cutters Haircuts for Kids

Audrey. We apologize for any actions that may have reflected rudeness or impatience on our part. We welcome walk in customers and very much appreciate your visit. Because many of our clients make appointments it is sometimes hard to judge when to accept a walk in client ahead of a client with an appointment. Because it takes on average 15-25 minutes for a child's cut, if a stylist accepts a walk in client before an appointment, the client making the appointment and not being serviced on time, feels disrespected. So it is a often difficult for the stylist to determine what action to take. Happily the stylist was able to provide you the requested service, although I certainly understand your frustration and concern. I hope you will accept this apology and explanation. Thank you again for your patronage. Cookie Cutters.

Posted on 30 Sep 2018


25 Nov 2018
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Comment

I have found the haircuts to be hit-or-miss here, depending on the stylist. Overall, the employees are friendly, but there is one particular stylist that can be rude and is also not a great stylist. You can book appointments with specific people, but I have done this before, only to find out that our stylist left early, so we ended up with whoever was there at the time of our appointment, which is a little frustrating. Overall, my child loves to come and they definitely make the process of a haircut enjoyable and less intimidating for little ones.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with our service and cuts. That is not the norm and we strive to make every cut the best in town. Rudeness by any of our stylists is not tolerated nor acceptable and we sincerely apologize if you received anything but great customer service and positive demeanor from our stylists. As for a stylist leaving early, we strive to avoid that, but most of our stylists are moms and sometimes they must attend to off work situations. We hope that you return and we believe your next visit will be more positive. Thanks very much for your patronage.

Posted on 27 Nov 2018


06 May 2018
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Response from Cookie Cutters Haircuts for Kids

Thanks for visiting Cookie Cutters Brentwood and for your time in providing your review. We truly appreciate it. We strive to make every child's visit as positive experience as possible for both the child and their parents as well as a great value. Please contact me personally if there is anything we can do to provide you an even better experience. Thanks. Bill 740 400 8166

Posted on 07 May 2018


02 Jun 2018
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Response from Cookie Cutters Haircuts for Kids

We thank you for your visit and are pleased that you liked our Environment, the Care we provided to your child, and our Service and Quality. We strive very hard to provide all these elements at at the lowest possible cost. Thanks again. Cookie Cutters Brentwood.

Posted on 03 Jun 2018


25 Apr 2018
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