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Cookie Cutters-Brentwood, TN


Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Commented reviews only





08 Feb 2019
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Response from Cookie Cutters Haircuts for Kids

Levi, We are really glad you visited and pleased that it was a great experience! Thanks so much for the wonderful review. And thanks very much for visiting Cookie Cutters Brentwood where Haircuts Are Fun!! We look forward to seeing you again soon! Cookie Cutters Brentwood.

Posted on 09 Feb 2019


08 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Response from Cookie Cutters Haircuts for Kids

Henry, thanks so much for the great review. And thanks very much for visiting Cookie Cutters Brentwood where Haircuts Are Fun!! We look forward to seeing you again soon! Cookie Cutters Brentwood.

Posted on 09 Feb 2019


10 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
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Comment

Haircuts are hard for my oldest (Adam). He is autistic and tends to get overstimulated and there are usually lot of tears. We happened to have the manager (K) who cut his hair today. She couldn’t not have been more understanding of our situation. She was patient and kind and worked around what he was comfortable with. I can not fully express how much that means to me. I usually end up crying after each haircut because of then scene we create. After few minutes - tears ended and Adam got his best hair cut to date!

Response from Cookie Cutters Haircuts for Kids

Adam, we are really glad you visited and pleased that it was a great experience! We strive to make Haircuts fun for the kids and a great experience for the kids and parents. We look forward to your next visit. Thanks again. Cookie Cutters Brentwood.

Posted on 12 Feb 2019


11 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)


11 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)


12 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

when we arrived there were 2 women working. We went to sit down to begin the haircut and something seemed off. The women who was going to do the haircut was in training and that was NOT disclosed to us beforehand. The other stylist was going to watch her do the cut but did not let us know beforehand that we would be using a stylist in training or give us the option to decline said service. a person should ALWAYS be told if the person is training etc and be given the opportunity to accept or deny. They just weren't going to say anything. I said I would be more comfortable with the other main stylist doing the cut and she was visibly annoyed at me and argued/was hostile about be requesting her to cut instead of the trainee. Then- bc of this interaction the stylist charged me for a full cut, when before she said it would only be a "bang cut" as to punish me.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 13 Feb 2019
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