Cookie Cutters-West Valley, UT (896 reviews)

Comment

I take my kids to Teresa and she does an amazing job on my boys’ haircuts. I only take them to her because some of the other stylist we have seen have been a little sloppy with our boys haircuts. Teresa does an amazing job and is a perfectionist and makes sure everything is perfect. I’m a little disappointed that today they had a haircut with Teresa and my husband brought my kids there and we found out she was retiring and tthey would be seeing Whomever was available. . I would like to know in advance if I’m seeing somebody different. I’m not happy with their haircuts and I just feel a little angry that we weren’t aware prior to their appointment.

Comment

I've been a customer for 8 years but I've only visited this location 2 times. 1st time was great, friendly people, fast haircut. This time it was horrible, shonda. Seemed bored, very unfriendly and kind of rude, i brought my 1 year old and i told her he doesn't like haircuts prior to her starting it, i asked her to do whatever is faster because he'd cry. Well she ran out of patience and kept on telling him "you need to sit down" as i was holding his hands and he was behaving horribly, it took her like 15 minutes to get him done by the time he was gasping for air because he cried so much. When i played then she was friendly..just for the top. I left her $7 because it's xmas but i won't go back there. I'll return to the district or call ahead to see who's working.

Comment

I know places get busy and employees get tired, but I feel that tone is very important, especially with young children. When we first walked in it was like it was a hassle to have us there. Our stylist was fine but I felt like we were rushed and my child was a little scared since this is not his normal cookie cutters that we take him to. I’m not sure if we will be back to this location. Especially when notes are out on accounts and then not followed.