Cookie Cutters-West Valley, UT (896 reviews)

Comment

This haircut was unusually not good looking. The lady left him covered in hair. I pointed it out to her and she handed me a lint roller. I left a tip but she really didn't deserve it. I just tipped out of pity.

Comment

This is our third visit at cookie cutters and typically the service is great. We have twin boys who are one year old and we took them in for haircuts today and my one son’s hairstylist started out” friendly” but then became more condescending as our visit continued. At one point she even snapped at our three year old for leaning on the car. I was clear about wanting to stay clear from clippers this time around, and after some miscommunication she used the clippers around his ears. This wouldn’t have been a big deal if she didn’t try to rush us and tell us it looked good. The way it was clipped literally made it look like my son had a mullet and when I pointed it out, she was extremely rude in her delivery and mannerisms. She wasn’t listening to what I was trying to explain to her and instead took it upon herself to explain how my sons had different hair, as if I wasn’t aware of that already. I told her I understood, but that I wanted his hair to be fixed and she told me that what I wasn’t understanding was that she would need to use the clippers for the back of his hair. Blatantly ignoring the fact that she had already used the clippers around his ears, which was the cause of the mullet in the first place. So using clippers to blend, the now mullet, that needed fixing should not have been an issue, but she was too busy being defensive to allow me the opportunity to tell her to go ahead and use the clippers. The whole situation was just uncomfortable and unnecessary and his haircut turned out fine, but we would not ever recommend her as a hair stylist. She was rash, dismissive and patronizing and we will not be returning to this location.

Comment

The stylist that wasn't cutting my son's hair was giving me crusty looks. She didn't appreciate my children being loud on the slide. We were the only ones in the salon. I called to make an appointment and the phone hung up on me after telling me that I needed to download the app. to make an appointment. The app is a complete waste and I hated using it! I uninstalled it as soon as my appointment was over. There is no reason that the app needed to know my exact location. I couldn't search for a location by my zip code only. It also did not provide me with any address information when I made my appointment. It just said my city. Good thing I already knew where it was. Soooo Stupid!!