Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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Claudia was kind and patient.

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I took my child in to get her hair cut by Jackie. We’ve scheduled with her before and like her. While I was there, my child’s haircut was interrupted mid-way for 10 mins while Jackie had to double as the front desk. If just so happens that an unhappy customer came in and she had to resolve their scheduling issue (they came to the wrong location). She was doing two jobs and honestly, although she held herself together very well, it felt ridiculous to watch her have to play the role of front desk in the middle of doing her actual job. You guys really need to just have someone at the front desk.

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Won't be coming here again. Booked an appointment online and arrived on time. Five minutes after the appt time, they told me I would have to wait for another haircut first. Online it shows specific people you can book with, but then they just go with whoever is free. Told me to put my 1 year-old in the only chair without any sides/rails and when I asked for a safer chair she said, "You just stand next to him." Told them what I wanted but they completely ignored it and gave the same horrible cut they must give to everyone. I would've done it myself if I'd known they just take scissors and cut straight across. Looks so cheap and stupid. On our way out another little boy arrived who was very active and overheard the one staff mutter "oh no" to the other. Just cut it yourself instead of coming here - it'll turn out better.

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The environment is cute and the haircut is good. The wait is terrible! They need to book appointments 30 minutes apart, not 15. My wait was over 40 minutes past my appointment time.

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Nice visit :) my son loves his haircut and balloon and lollipop :) thank you Vicky :)

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Son has austim spectrum. Jackie was very patience and gentle with him.