Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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We had a much better experience this time. We had Lina and she is awesome at making my son feel at ease during his hair cut and his cut looks great!

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Felt very rushed this visit and my son’s haircut was longer on one side in the front.

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Denise was so very kind and did such a wonderful job with our little ones first haircut! So grateful for her making our experience amazing! Thank you so much!

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I went to Cookie Cutters Scottsdale location for my daughter Swastee’s haircut. Carly did haircut for Swastee, she was very rude and unprofessional. She said she doesn’t have time and had to attend other customers in between our daughter’s haircut. Overall it was a disappointing experience, not visiting again for sure. Also, won’t recommend it to others.

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Horrible service and good haircuts. From check-in the service was the worst I have ever had at a hair place. Staff was argumentive and rude. The hair cuts were cute. Poor service details. I had two 1 PM apt and was 3 minutes late (my three-year-old had a meltdown in the parking lot). One of my appointment was moved. My daughter was already in the chair and in a caped by 1:05. When I asked why my sons appointment had been moved I was told it was because I was over five minutes late. I showed the front desk person my phone that it was just 1:05 and they had started on my daughter’s hair. I said how could I be five muites late when it is just five minutes past my appointment time now. She said I am not going to argue with you. You were five minutes late and your appointment was moved. My hairstyles said the front desk person had been there for two years and is getting yelled at often. I would recommend ownership send her to customer service training on how to desolate situations. This is the first time I have been in an argument over a two minute Differances. I was late and my appointment was moved. That is on me and I can accept that being argued with over incorrect information is not acceptable.

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Horrible service and good haircuts. From check-in the service was the worst I have ever had at a hair place. Staff was argumentive and rude. The hair cuts were cute. Poor service details. I had two 1 PM apt and was 3 minutes late (my three-year-old had a meltdown in the parking lot). One of my appointment was moved. My daughter was already in the chair and in a caped by 1:05. When I asked why my sons appointment had been moved I was told it was because I was over five minutes late. I showed the front desk person my phone that it was just 1:05 and they had started on my daughter’s hair. I said how could I be five muites late when it is just five minutes past my appointment time now. She said I am not going to argue with you. You were five minutes late and your appointment was moved. My hairstyles said the front desk person had been there for two years and is getting yelled at often. I would recommend ownership send her to customer service training on how to desolate situations. This is the first time I have been in an argument over a two minute Differances. I was late and my appointment was moved. That is on me and I can accept that being argued with over incorrect information is not acceptable.