Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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We've previously received quality haircuts for our son here. However the past couple of cuts have been disappointing. Today's cut was more of the same disappointment. We were clear that we just wanted the sides and back cleaned up however she took a lot off the top- ignoring the image we showed her as an example. I think perhaps my 7 year old has now outgrown the kind of cuts offered here.

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Haircut done was not as requested. We provided a picture at the beginning as example. End result was not same style as the picture - no tapering was done, sides were cut uneven.

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This is our families second time coming here and unfortunately this experience was nothing like our first. Our stylist Carly seemed annoyed at our request and barely said 5 words to us. Our previous stylist Ely was extremely personable, interacted with our baby, styled her hair, and promptly gave our daughter a balloon and lollipop. I had to ask for a rubber band from the receptionist to be able to style my daughters hair afterwards. Maybe styling isn’t part of the service but Ely did it for us the first time we went in so we were expecting the same for this visit. We really like the salon and liked our previous stylist Ely but will not be booking again with Carly in the future.

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Haircut was very uneven and doesn’t look good at all. Won’t be returning.

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I always use cookie cutters to cut my child’s hair. Usually everyone is so professional and kind. This past visit we called and they said they could squeeze us in which was awesome, however the experience this time was awful. The stylist was abrupt, tired looking and upset with us because we weren’t sure how our child’s hair should be cut. Currently It’s uneven, and she went way too far up on the sides. Then she blamed us saying we should have told her to use a bigger # on the shaver. Honestly she should be the one making recommendations to me, not the other way around. She was supposed to be the expert. I’m a very disappointed mother.

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First there was an issue with my appt time, as rhey said inwas late...but shower them my email which showed i was actually early! The staff seemed 'cold', not very personable.