Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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The woman who helped me was very distracted the entire time. She was talking with the other stylist about not having enough people there and they both ignored me while she was cutting my son’s hair. I tried making conversation with her and she didn’t even notice because she was listening to the other stylist on the phone. I understand it’s hard when people don’t show up to work but it made me feel like she wasn’t paying attention to my son’s cut. She didn’t interact with him or try to make him smile like other stylists have done previously which is why I drive so far to come here. All the other TVs were on even though no one was in there but my son so it was very noisy. I will definitely be trying to come on a different day since Fridays are obviously bad days to come in.

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Extremely disappointed in the lack of mask requirement. Our previous experiences felt safe, this one was not. I won't be back.

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Usually experience s great but I eas supposed to have a $4 credit from last one which sis not show in the system. Then the lady said she had applied the discount and ao I trusted her and paid. However, sitting in my car I double checked the value of kid's cut and that is exactly how much I was charges. Why would the lady say she added 4 to my account if ahe didn't or couldn't and the why dis the lady today say she added the discount if she didn't or couldn't? Two mistakes, two people, to different days - very suspicious. Besides, how come the system does not allow the cashier to cancel a transaction? Honestly, I don't think wr are coming back :(

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My 18 month old left with cuts on his neck from the clippers and a botched haircut. Next time I will stick with Ely and make an appointment so I don’t get stuck with someone that just wanted to speed through the cut and traumatize my kid. She went right to the cut without letting my son get used to the chair and environment. Absolute worst experience.

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We haven't had great success at this location. The most recent visit was a perfect example of this. The stylist appeared to be having a bad day (or similar) and this was reflected in their demeanor throughout the visit. Little patience, poor "chairside" manner, sarcastic tone, etc. On top of this the resulting haircut was uneven at best and we'll probably visit another location to have them tidy it up.

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Kim our hairdresser was amazing. Everything honestly was great until the end. She was clearly having a problem trying to get the picture to the computer and for it to print. She asked for help several times. The teamwork at that store needs some serious improvement. Nobody came to help her after multiple attempts. It was something that could have been done within minutes, but instead I stood there for 10 to 15 minutes while poor Kim had to try to figure it out on her own. I finally had to say something out loud for the others to actually come and get it figured out. Very disappointing as I have been coming there for years