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Cookie Cutters-Scottsdale 101, AZ


Cookie Cutters-Scottsdale 101, AZ (2892 reviews)



7000 E. Mayo Blvd, Ste 1085, Phoenix, AZ, 85054, United States

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Visit the Cookie Cutters-Scottsdale 101, AZ website


You can book at Cookie Cutters-Scottsdale 101, AZ Phoenix online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Scottsdale 101, AZ staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers and balloons to put your child at ease through the entire haircut experience.


We strive to provide a caring environment where we put both the child and the parent at ease.  Our stylists are skilled in cutting hair for all children, and provide that extra special touch for those with special needs. Not all children like to get their haircut, we are aware of this struggle and do all we can to make the experience one that they will want to have again.

Reviewed by 2892 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Scottsdale 101, AZ were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Service Quality & Prof. Advice
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Ultimate Question (Referral)

Opening Hours

MON 9:00 AM to 6:00 PM
TUE 9:00 AM to 6:00 PM
WED 9:00 AM to 6:00 PM
THU 9:00 AM to 6:00 PM
FRI 9:00 AM to 6:00 PM
SAT 9:00 AM to 6:00 PM
SUN 10:00 AM to 5:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

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Phoenix
05 Jul 2021
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Arrived on time for our appointment and were left waiting 30 minutes until called back for the appointment while other kids who arrived after were called back immediately. If you’ve ever waited that long with a toddler, you can understand the frustration and annoyance, especially with the lack of communication. We were never given estimated wait time and after being called back, it felt as if the stylist was rushing through the hair cut. On top of that, there were no styling notes in my child’s file even though they have been there numerous times. Very poor experience and one that I felt wasn’t even remotely worth the price. We’ve gone to other cookie cutters and have never had this experience. We will not be returning to this location.

Response from Cookie Cutters Haircuts for Kids

We are very sorry to hear we fell short on giving you the best experience at our location as we strive for the highest customer satisfaction for both parent and child. We are training new support staff and apologize for the lack of communication and appointment timing. We would appreciate hearing from you so we can identify your account and offer you a complimentary service for your inconvenience. Thank you.

Posted on 06 Jul 2021


24 Dec 2023
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Ultimate Question (Referral)

Comment

Staff should acknowledge customers as they walk in. Staff at the front desk should not leave customers standing at the front desk without at least some kind of acknowledgement for several minutes. Staff should use polite demeanor. Staff should try their best and not show impatience. Customers should not be expected to tip when the above occurs. My child left with uneven hair. Your prices are high. Won't be returning.

Response from Cookie Cutters Haircuts for Kids

All your service statements are on point and what we are about as we train out staff accordingly and are known for our excellent customer service. Since you did not experience that, we would appreciate hearing directly from you and offering a complimentary service to make this right for you and earn your business. Thank you. 480-419-2900

Posted on 12 Jan 2024


16 Aug 2024
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Ultimate Question (Referral)

Comment

From start to finish, walking in to walking out. A whopping 9 minutes. I asked for a fade and not to touch the top. There was zero fade and Lena started cutting the top before I asked her to stop and reminded her. I had to ask her twice to fix the lineup because it looked like the letter S. She clearly wanted to get us out as quick as possible.

Response from Cookie Cutters Haircuts for Kids

Thank you for your feedback. Lina is one of our most requested stylists so we are sorry you were not happy with the haircut. We stand by and guarantee our services so please call us so you can come back in to get the haircut redone to achieve the desired style. Thank you. 480-419-2900

Posted on 16 Aug 2024


03 Mar 2024
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Comment

Wasn't a good experience. I wouldn’t recommend others especially for girls. My daughter has sensory issues which I already mentioned and some more patience and empathy was needed. But felt like the stylist just wanted to get the job done.

Response from Cookie Cutters Haircuts for Kids

We are sorry to hear that we fell short on your visit to our salon. We are known for the care we take with children on the spectrum and with special needs. This will be addressed and we hope you will give us another try. We would like to offer a complimentary visit when your daughter is ready for her next haircut. Thank you for your feedback.

Posted on 04 Mar 2024


16 Apr 2023
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Ultimate Question (Referral)

Comment

Sienna was horrible. Aggressively yelling at me bc my toddler moved during the hair cut. She completely scalped my toddlers hair and didn’t even listed to what we wanted. Worst hair cutter at this location! Never use this person

Response from Cookie Cutters Haircuts for Kids

We certainly appreciate your feedback as we have zero tolerance for this type of service and will be handling appropriately with the stylist including possible termination once we look into this. We hope you know from your prior visits that we strive to have the very best staff for kid's haircuts. We would like to offer you a complimentary service when your son is ready for his next haircut to make this right. Thank you and please reach out to us directly with any other concerns. 480-419-2900

Posted on 17 Apr 2023


13 Mar 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

That was one of the worst haircuts my daughter has ever received. We have school pictures tomorrow and her hair is a disaster! It’s uneven and the stylist spent approximately 4 minutes cutting her hair. She didn’t even check for evenness. I’m going to have to find someone to fix before tomorrow. For 27 dollars I would expect better quality. The stylist spent more time cleaning from the previous client. I would absolutely not recommend anyone going there.

Response from Cookie Cutters Haircuts for Kids

We are sorry to hear you were disappointed as we strive for the best quality in both haircuts and customer service. We do stand by our services so we would apprciate hearing hear from you to come back in as well as know your child's stylist for the service. Thank you. 480-419-2900

Posted on 14 Mar 2023
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