Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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Requested longer in front and still cut short so was not happy with the result of haircut.

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Excellent with special needs child!

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We needed to find a new salon for our children after we left the prior location we'd been using for nearly three years due to a lot of changes and staff turn over. Cookie cutters was very clean ,appeared to have newer equipment and updated features compared to the salon we'd previously used. I appreciated that the environment was calm, organized and the children seemed relaxed. We were treated well during our visit, our children were used to a different set up and I felt the staff was considerate and accommodating the most possible they could be. I'd read a tremendous amount of online reviews in reference to this salon, many spoke highly of a certain stylist (Ely) so we chose her and I'm happy with my children's cuts as well as her interactions with them. She was precise and patient. I rate professional advice a little on the lower scale, while there I overhead the front desk ask the gal cutting my child's hair if another family could return tomorrow after completing treatment today. I can only assume this means lice, left me feeling quite uneasy as Im assuming that family was sent away int he recent day or two for having lice and there is no way one treatment effiecently deals with this matter. I wasn't sure what an appropriate tip would be, I inquired at the front desk during check out w/ the cashier and was suggested a $20-$25 tip "for this area" - almost two whole more hair cuts!! It took me by surprise, between my two children only two inches were cut and the bill was already $50- not including the cost of shampoos, etc. purchased. Value for money left a lot to be desired, though I recognize we pay more for the experience and I'd pay the money for a person qualified and experienced in cutting children's hair as well as providing them w/ a fun environment. Still though, $50 later for two inches of hair cut is steep. I would recommend to family and friends.

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This location is always clean, and staff is friendly. However, I think $20 for a child's haircut is expensive, so I only go when I have a coupon. The lady not cutting hair was vacuuming while we were there, which I thought disrupted the tv watching of the kids.

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The location was clean, but the hairstylist that assisted us was not very friendly. She was getting frustrated with my child and started being snappy with me. It surprised me since that salon is used to serving children, but the hairstylist seemed really impatient and like she just wanted to get out of there. My child’s haircut came out ok for the most part, but the area around the face was uneven. I will have to trim it myself which completely defeats the purpose of paying for a professional cut. Overall, the stylist was the one that really affected my experience. I’d give the salon another shot, but will make sure to schedule with a different stylist.

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This is my second visit and I asked for a different haircut for my son. For the second time I get the same haircut. very dissatisfied