Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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The play structure was dirty and had hair all over it. Only one staff member was working in the salon and even though I had an appointment, I had to wait 15 minutes past my appointment time because of someone walked in before us. Other than that, it was a wonderful experience and Denise was amazing, caring, and compassionate.

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The only place my son will sit still and not cry when getting a haircut!

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Ely is amazing! we've been going to her for years. She really goes above and beyond every time we come to her. thank You so much for making my boys even cuter!

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Thank you Lina!!!

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We always have a great experience with Denise and will continue to come back!

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Had a pretty bad experience with Carly today. She did not listen to what I said. I told her we don't style his hair and she said we "need to for short hair." I said we just leave it laying down. She proceeded to cut his hair while it is swooped to the side. He sat very still and listed to her as she cut. She asked my thoughts and I straightened his hair to how it normally rests (with her trying to swoop it back immediately) and requested she straightened his bangs because they were severely uneven. She only used texture scissors to do this. I also asked her to cut a jagged piece to the side and she argued with me before cutting it. I got tired of asking her to just straighten it all out and left it. It is still uneven and now with using the texturing scissors to "even it" instead of real scissors, there is a weird spacing at the bottom of his bangs then a harsh line where it gets more dense. It is absolutely terrible. I explained we do not use product because he has sensitive skin and she proceeded to immediately ask if I want gel. I felt as though she didn't listen to a single thing I said and instead was very arrogant about how it should be. This is our 4th time here and never had any issue with them cutting his hair straight as requested. I cannot express how upset I am due to not having time to grow it out before his birthday in 3 weeks but I will do my best to straighten it out before his party.