Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

Comment

My children’s haircut were with Ely and Lauren. I felt that Ely rushed through the haircut and didn’t focus on details and was just interested in getting to the next customer that was waiting. She used clippers even though I prefer scissors. Lauren did cut my child’s hair without using the clippers which I appreciated. However, Lauren didn’t know how to style his hair properly where the cowlicks were and the hair was sticking up in those areas. I had never noticed my son having unruly hair in these spots until today. Also, Lauren did a sloppy job in shaping the at the back and behind his ears. I had to request multiple times to please cut more evenly and straight. Ely also didn’t put the time needed to obtain precision and neatness.

Comment

Our appointment was at 9am and we got there a little before. The two ladies there seemed extremely bothered by this. I let them know it was no rush and that we had just got there a little early. My son was not a fan of the hair cut but to make it even worse during this was how frustrated his stylist was getting towards him. I had a great experience with the stylist I had before but this was the WORST and I won’t be back. Yes my son was not enjoying the cut and making it hard but there was no effort to try and make him or myself comfortable during a stressful situation aside from letting us know how inconvenience she was. My son is two years old. I was charged 40.00 for hardly a cut. Your site says you understand it is difficult for young kids and you try to make them feel comfortable. Not the case. Will never be back.

Comment

Arrived on time for our appointment and were left waiting 30 minutes until called back for the appointment while other kids who arrived after were called back immediately. If you’ve ever waited that long with a toddler, you can understand the frustration and annoyance, especially with the lack of communication. We were never given estimated wait time and after being called back, it felt as if the stylist was rushing through the hair cut. On top of that, there were no styling notes in my child’s file even though they have been there numerous times. Very poor experience and one that I felt wasn’t even remotely worth the price. We’ve gone to other cookie cutters and have never had this experience. We will not be returning to this location.

Comment

Staff should acknowledge customers as they walk in. Staff at the front desk should not leave customers standing at the front desk without at least some kind of acknowledgement for several minutes. Staff should use polite demeanor. Staff should try their best and not show impatience. Customers should not be expected to tip when the above occurs. My child left with uneven hair. Your prices are high. Won't be returning.

Comment

From start to finish, walking in to walking out. A whopping 9 minutes. I asked for a fade and not to touch the top. There was zero fade and Lena started cutting the top before I asked her to stop and reminded her. I had to ask her twice to fix the lineup because it looked like the letter S. She clearly wanted to get us out as quick as possible.

Comment

Wasn't a good experience. I wouldn’t recommend others especially for girls. My daughter has sensory issues which I already mentioned and some more patience and empathy was needed. But felt like the stylist just wanted to get the job done.