Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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Haircut was very uneven and doesn’t look good at all. Won’t be returning.

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I always use cookie cutters to cut my child’s hair. Usually everyone is so professional and kind. This past visit we called and they said they could squeeze us in which was awesome, however the experience this time was awful. The stylist was abrupt, tired looking and upset with us because we weren’t sure how our child’s hair should be cut. Currently It’s uneven, and she went way too far up on the sides. Then she blamed us saying we should have told her to use a bigger # on the shaver. Honestly she should be the one making recommendations to me, not the other way around. She was supposed to be the expert. I’m a very disappointed mother.

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First there was an issue with my appt time, as rhey said inwas late...but shower them my email which showed i was actually early! The staff seemed 'cold', not very personable.

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I am very disappointed and frustrated that none of the staff wear masks, yet most customers including 5 year old kids who are coming for their haircuts are wearing their masks. The hairdresser cutting my child's hair had her face very close to my son's for a good portion, and would even remove his mask on one side to cut near the ears -- all while having her face a few inches from my child's nose. During Covid and with the rise of the delta variant, and with kids this age not having a vaccine available yet, this behavior is tremendously disrespectful, irresponsible, and inconsiderate. Unless staff show that they can follow basic best practices to keep children safe, I won't be bringing my child for haircuts here again.

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I understand and my son was complicated due to him crying but I thought I was bringing him to a place that could deal with that but I looks like a haircut I could’ve done at home with him crying the way he was the sides are not completely cleaned up there’s still hair over ears and I got charged 20 almost $25 for that we got there around three literally but it took 10 minutes to do what she did I did not want to say anything at the store but I am very disappointment

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My sons haircut from here was awful! Normally it looks good but there was something seriously wrong with this one. We didn’t realize it until the gel came out. Now we need to take him somewhere else to correct it and that’s ridiculous.