Cookie Cutters-West Chester, OH (4935 reviews)

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The stylist and kids environment were great. However the front desk was poorly managed. I waited over 20 minutes to pay with only 2 people in front of me. When I got to the front of the line, I was told the credit card machine was down and I needed to leave to go get cash. When I came back, I waited around 10 more minutes for the front desk to acknowledge me so I could pay. The front desk worker was busy answering calls, talking to stylists and trying to determine which stylist was responsible for which client. Maybe they were short staffed today, but it just seemed very disorganized and chaotic.

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Got called back 12 minutes later for appointment and salon wasn’t busy at all. This is becoming a trend, as we have been called back later and later the last several appointments. I’m not sure there is value in continuing to make appointments to visit the salon, if this is how we are going to be treated. Maybe allow more time for appointments, so you don’t get so easily behind. Or if someone is late don’t allow to get haircut.

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The lady that cut my sons hair does not know how to fade , and we asked her to cut the top a little shorter and she barely cut anything off and didn’t like his bangs up. To me it seemed she didn’t give a fuck about her job.

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They cannot cut hair! 3rd time and third time they cut horribly! Please see photo!she tried to cover it up by putting product in it to lay flat and stay looking wet. Not even close to the picture I showed her!didn't want to make a scene at the shop, since it was full of people

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She really needs to learn how to cut hair. He has a bald spot and his bangs are all jacked up. I could have done a better job myself.

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It’s not dating it’s Westchester all three of my children got terrible haircuts it’s like they didn’t even do anything to the top and there’s strangling hairs everywhere