Cookie Cutters-West Chester, OH (4935 reviews)

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Smelled like there was a sewage problem. Didn’t feel clean. the stylist we ended up hands smelled like smoke. Our first apt was canceled due to stylist having an injured foot. We booked for another day with a different stylist. She canceled the morning of. We decided to still go and have a replacement stylist. My son doesn’t do well with people he doesn’t know so this was a difficult last minute change, but at this point we had already made two attempts to get his hair cut and he needed one badly. The back of his hair is not great. It’s missing a chunk. See picture. At checkout our stylist didn’t know how to check us out. She said she was not trained on the register and there was no receptionist there that day. I had a prepaid card and she struggled to figure out how to use. With help, she figured it out. We may not return after our prepaid card is used up.

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This was by far the worst experience I’ve had at this store & I’ve been coming several times in the last few years with my daughters. It was all because of the hair dresser, Misty G., who made the experience totally unprofessional. She kept yawning & looking off uninterested. Then, while she was cutting my daughter’s hair, she would stoop & watch the movie which is meant for the child to watch, not the hair stylist. And when I asked for layers in my daughter’s hair, she haphazardly picked up pieces & just chopped at them. And when we were done, she did not brush it or style it in a nice way which all the other 3 stylists I have worked with have done until I asked her to. I will be coming back but I will never work with her again.

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Since this place has a massive issue running on time (even though it is appt only!), I scheduled 9AM - first of the day. Upon arrival I see the person I booked was double booked for 9AM. They started to take the first person and the only reason I was taken 8 minutes later is because that kid was having a meltdown. I had a second appt for 9:15 but the lady I booked with took the original kid, I received a different person. What is crazy is you could hear the desk people discussing all the booking issues, but no one communicates that to the client. I think honesty goes a long way and just letting us know what we can expect / how long we will wait with the kids. I leave a review every time and this place still continues to just absolutely suck.

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The hair stylist went ahead and dabbed my childs face with talcom powder without asking if has any allergies, highly irresponsible hair stylist,never coming back.

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I hate leaving such a bad review because normally we love it at Cookie Cutters, but the woman who cut my sons hair was awful. I’ve watched her rush through every haircut she does and that’s exactly what she did with my son. She has zero patience and has a horrible attitude. My son is finally comfortable getting haircuts after years of tantrums and hating all of it and today he cried because she was hurting him and he told her multiple times that she was hurting him and she continued. He now has a knick on his ear from where she was hurting him. I don’t ever want her to cut my child’s hair again.

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I have taken my son many times here for haircuts, but today's cut by Teresa was not our best experience. She wasn't very friendly to my three year old son, complained about the noise in the salon from the children, and told me that she had to take advil. The haircut was ok, but not the best we've had. I would have hoped that she tried to talk to my son like the other stylists do, it makes him more comfortable and willing to follow directions from her.