Cookie Cutters-West Chester, OH (4935 reviews)

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I come here because our stylist does such a great job, but this place has so much missed opportunity and today was especially awful…. Very likely my last visit which totally stinks because I finally found someone who does an excellent job with my boys’ hair. You’re more than welcome to reach out if you wanted true feedback on small changes you could make to completely change the customers experience. This particular visit being more terrible than usual had nothing to do with the reno. It is the consistently an issue with service and staff demeanor. Trisha is the only employee who is always pleasant and kind.

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In-spite of having appointment and reaching reaching before time, we were pushed back for more than 30 minutes and given no explanation for same. People who came after us, with/without appointment we taken before us. This calls for improvement in customer service and professionalism!! Also, after the haircut, the blow dry was very inadequate. All my kids hair were wet!

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I wish the facility was cleaner. The stylist barely spoke to us or made any suggestions on the child's haircut. The chair was covered in hair. Why don't you invest more into the place. Replace the chairs often. Clean it more frequently. After we got home noticed the hair was uneven. We went back and Stefanie did a fantastic job. I will come back but ask for her. I kindly ask the place be more clean. There are young children there after all. I appreciate it being quick and easy to schedule. Thanks

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Horrible experience. My 2 year old was cut at 4 different places. Stylist should never be allowed near a baby. She was rude, didn’t put any effort in calming our baby, used trimmer meant for adults as hers weren’t charged, asked us to hold our baby’s head down with force while she cut him repeatedly. We were so horrified with the experience that we left without completing the haircut. We come to your stores expecting some specialization in dealing with babies but unfortunately had to go through this horrendous experience.

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I will lead with the fact that we usually have a wonderful experience with Jamie, and we will be back to see her. Based upon our haircut yesterday, I am so unhappy. I couldn’t see the butchered job until after my son had his bath last njght and the mistakes became apparent. I realize that with my son being Autistic makes working with him difficukt, but he has literally holes IN THE MIDDLE OF HIS HEAD that don’t blend. His bangs are cut much shorter on one side and even pushing them to the side doesn’t hide it. I mentioned at the beginning that Finley is diagnosed with Autism, and yet the barber did not willingly give him any breaks when he tried to get away from her. I had to intervene to ensure he was ablw to calm down. I am very unhappy with Finleys haircut today. Especially when he has school picturws today. I am happy to send more photos.

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We have been going here since last 4 years, We had a very bad experience today due to the busy schedule they had. It's always better to go with your known stylist, The team at the front desk hardly bothers about your preference.