Cookie Cutters-West Chester, OH (4935 reviews)

Comment

I am surprised that the people who sit on reception are not very inviting. The way they greet is that they are just doing their job. Not just that but i had to ask for a balloon for my son whereas i could see that she was already giving it to kids before us and how come it was not offered to us. Its a sad state. Not just that even though your dayton outlet also does not have inviting receptionist but my experience with the hair stylist there has been phenomenal and i find it quite opposite to it in your Mason location. Its just that mason is closer to us as we live there but whenever i can i drive to dayton. I wish things could improve in Mason.

Comment

Everyone time we come here the mess up my kids hair cut. Going to take him somewhere else in the future.

Comment

I am NOT happy with my sons hair. He looks ridiculous.

Comment

My daughter has some sensory issues, which I mentioned in the notes when I booked the appointment. We ended up not being assigned to the stylist I had booked for online, so I don’t know if that had any impact on the situation, but the stylist we ended up with conveyed an attitude of annoyance with my daughter’s issues and didn’t provide any helpful tips or advice for how to manage a child with sensory issues. I find it hard to believe that a salon that specializes in children’s haircuts would have stylists who aren’t skilled in handling children of all kinds of levels of development/on spectrum. In the end I essentially had to hold my child in a vice grip while she gave a very basic haircut that I feel I could’ve achieved at home if I had had my husband hold her down while I did the haircut myself so it doesn’t seem like a $27 well spent in my opinion. Perhaps if the child is Neurotypical and doesn’t mind having the cape on and their hair combed, this stylist probably does a perfectly fine job.

Comment

The woman who cut my daughter's hair was extremely rude to her. We've been coming to cookie cutters since she was 1 (she's almost 7) and have never experienced such rudeness. She kept complaining her hair was so tangled. We'd brushed it in the morning but it was 6 pm … She plays a lot at school and was probably wearing a hat, hood etc. The woman said she should cut it all off, and that is not an acceptable thing to say to a 6 year old. My daughter was upset later last night that the woman had threatened to cut all her hair off. Your job as a child's hairdresser should be to be polite and calming to a child and take their hair as it is, offering kind tips on maintenance, not berating them.

Comment

We had a scheduled appointment. We got there about 5 minutes ahead of time and signed in. We sat down to wait to be called back for the haircut. While we were waiting for other separate clients came in, signed in, and we're called back to get haircuts. At this point, I went up to the two girls that were working at the front desk. I told them that we had been waiting for 30 minutes and four people came in after us and have already gotten their haircuts. They scrambled around and discovered that his paper with his name never got put in the basket. They did not apologize or anything. Then we went to get our his hair cut. I informed the hair stylist about this. She apologized and felt really bad. It was not her fault, it was the two girls that worked at the front desk. It would have been nice for them to have said that they were sorry about misplacing the paper. However, even with misplacing the paper, they could clearly see that me and my son were waiting and waiting and other people were going back before us.