Cookie Cutters-West Chester, OH (4935 reviews)

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Unfortunately our normal person who gives our son haircuts was not available. We chose to go with Tracy, as her description stated she had 10+ years of experience cutting hair. Unfortunately, it was not a great experience. Our son has a very hard time with haircuts, and she was not patient, and it was clear that she was easily annoyed with his behavior and wasn't as tolerable as Megan. We will not be using Tracy again, and will definitely be going back to Megan next time.

Comment

SUMMER WAS OUR BARBER, SHE WAS AMAZING. SHE DID A GREAT JOB. ON THE OTHER HAND, I WAS UPSET WITH THE RECEPTIONIST, I USUALLY BRING MY SON TO GET HIS HAIR CUT AND BRING SOME COINS TO GET HIM SOME CANDY FROM THE QUATER MACHINE. UNFORTUNATLY I FORGET THE CASH AT THE HOUSE, SO I ASKED HER TO GIVE ME $1 WORTH OF QUARTER THEN TAKE IT OUT OF MY CARD BUT SHE REFUSED. WE BRING OUR KIDS THERE TO MAKE THEM HAPPY AND I WAS UPSET SINCE HE WAS CRYING. I DON'T WANT TO TEACH PEOPLE LESSONS BUT IF IT WAS ME AND SOMEBODY ASKED ME FOR A QUARTER FOR HIS SON I WOULD GIVE THEM MORE. SO YOU GUYS EITHER HAVE TO HAVE A CASH BACK OPTION OR JUST TAKE THAT MACHINE AWAY! SORRY FOR THE LONG REVIEW

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Hair stylist was a bit rough with our child because she wasn’t very tall and kept forcing him to sit back. Just felt as though it could have been a bit less rough on our child.

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We haven't been to the West Chester location in about a year. The waiting area was starting to look run down with a couple broken games, but my son did like the slide. We always had different people cutting his hair and sometimes it would look great and other times it would look bad. The employees sometimes weren't very well groomed themselves, so I was concerned they didn't care about quality. The haircut prices are cheaper at Great Clips and he gets a better haircut between the 2-3 different ladies who are always there. When my son was 1 to about 5, the TVs at each station were a nice distraction and I was willing to pay more for his haircut just for that reason, but now he's old enough to sit for his haircut without needing a distraction.

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I had a wonderful experience last few times I was at Cookie Cutter. But this time it was horrible. I did not notice till I reach home that how horrible the haircut was. So this time I am not even remotely satisfied with the service.

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Somewhat disappointed because the last 2 cuts we have scheduled specifically with Trisha and she has "no showed" both times without any heads-up. You have other talented stylists, but Trisha has connected with my son and always does a great job cutting his hair. It would be nice to at least have a heads up that she won't be there when we specifically scheduled with her through the app.