Cookie Cutters-West Chester, OH (4935 reviews)

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The receptionist was far from welcoming or inviting. After I signed in, gave her my son's name, and sat down she shouted his name in the empty salon. It was rude and off putting. I could understand if there were many children or if it was quite loud but I don't understand why she couldn't have looked at me and nicely called his name. As he was the only child there, it shouldn't have been difficult to remember who we were. The stylist didn't introduce herself but she was very patient with my son and asked him, not me, what he wanted to watch. I thought that was very personable and caring for his experience.

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My sons haircut looks horrible. We have been having our sons hair cut for at least a year and have never had an issue. I don't know if it was a new stylist but it was very uneven and looks horrible. We have always come back because of the great service, but this is really upsetting. I was so embarrassed that I had to walk out so I would not cry it was so bad. The sad part about it is that the person cutting his hair didn't even say anything about it. Was she waiting for us to say how bad it was? Really rethinking if I should take the boys back again.

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What makes this place appealing are cool chairs. Kids were excited to visit this place to be seated in the cool car seats yet they were sitting in the regular no characters seat. There are only 2 of those in this place. There was one other family in the salon at the time yet we were seated right next to them ( not sure that was great idea during pandemic times). We could have gone to great clips for cheaper service. Not recommend

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My daughter was in the chair for less than 5 minutes for a trim. Makes $18.75 seem incredibly overpriced.

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Last time we had a great experience and Jamie was amazing. This time will Be our last. Appt started almost 15-20 late. There were only two people working - have no idea what her name was - long blonde hair, thicker woman. She was nice enough, but did a horrible job with the back and sides of my child’s hair. It’s so uneven where she used clippers - there are some pieces that are still long throughout his head, the top is uneven as well. She completely rushed through this and my child has pictures tomorrow. We will not be back. It’s just a cut to you- not so much for the parent.

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It was a decent experience I guess. I was excited because it was my daughters first hair cut after almost five years old. I really wish I would have just went somewhere else. To the employees it’s obviously no big deal because they do this all day long but to me I was just rubbed the wrong way from the moment that I walked in the door. I arrived on time to my appointment. A woman who came in after me started complaining about the wait being past our appointment times. I was fine with waiting but they let this woman’s child go before my daughter who was scheduled first. I immediately felt like this was done to avoid her complaining anymore which is when I first started regretting my decision to come there. Then the woman who comes to cut my daughters hair never even introduced herself to me or my daughter who was nervous about her first hair cut. So to us the entire time it was just some stranger and an awkward experience as she didn’t even converse with us the entire time besides to ask how much hair to cut off. Then when I went to check out I swipe my card waiting for the girl at the front desk to say something along the lines of my payment went through thanks for coming in have a good day but she said nothing so I stood there for about a minute waiting to get her attention back from whoever she was talking to. I finally asked if I was good to go and she said well so you want a receipt and I stated i didn’t. Then she turned away and didn’t say another word to me and we left. I honestly the entire time i was there felt like a burden for even being my daughter in to get a hair cut. It’s been bothering me so much I have even told my friends and husband about it. Overall I am a very understanding customer and laid back but this entire experience rubbed me the wrong way and It will be my first and last time ever going there.