Cookie Cutters-West Chester, OH (4935 reviews)

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We usually get very good haircuts from Cookie Cutters, but this time we received one good one and one bad one. I didn't realize it was bad until we got home. The front of my 8 year old boy's hair was very slanted. I took a picture, but I have not downloaded it yet. It is just terrible.

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I had scheduled appointments for 3:30 and on for my four children. I arrived directly behind a woman with three children, who did not have an appointment but was obviously a returning customer. She requested a specific hair stylist and was told it might be 10-15 minutes before she could get in. The woman proceeded to say that probably wouldn’t work for her. I signed in stating my appointment times and had a seat. The woman was called before me and her children received hair cuts while we waited 20 minutes for our first child to get a haircut. When I asked the receptionist why it was taking so long she said they had written my appointment time wrong and that it was actually 3:45. No one ever told me 3:45. She did not offer an apology, just sort of shrugged. I suggested that perhaps someone could have let me know when I arrived that they had me scheduled for 3:45 and she said, “oh.” Poor service. The ladies that cut my children’s hair did a nice job, but the scheduling and reception area was very disappointing.

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Good enough though overpriced haircut. Even though we had the first appointment if the day, all of the chairs/cars had hair all over them like they had not been cleaned other than wiping off the seat. Unsanitary any time, bit even more concerning with the pandemic.

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The woman on the front desk was rude! Like what’s wrong with you? 🤦‍♀️ The woman she did the hair cut was so nice 👍!

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I feel that every time I go into this location that it is very dirty. The floor looks disgusting and the indoor playground is dirty. I don't think underneath the slide is ever cleaned. This turns me off and may have to find another place.

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Did not receive any professional advice from the stylist. Had to have her correct both haircuts after she was done. Hairline in the back and bangs were both crooked. She was very nice but probably won’t have her cut my sons hair again.