Cookie Cutters-West Chester, OH (4935 reviews)

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Tonisha cut my 2 year old daughter's hair and the cut is not even at all. She has long straight hair and was being fairly cooperative but the stylist cut the back shorter than the sides. When I asked her to straighten it more she just did the back again and asked my daughter to stand up in the seat, then stand on the ground. But didn't actually try to cut the sides any more, she just said it will look different depending on how her hair is laying. I got her home and gave her a bath and her hair was clearly longer on the sides and the back wasn't even straight. I could have done it better myself at home, honestly.

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The floor and floor mat by the doors were covered in hair, and the receptionist was not very friendly. However, Tabby and Danielle were both very warm and welcoming to the kids and families coming in.

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I did not make an appointment prior to going into cookie cutters salon. The wait time was estimated at 45 minutes. They got us in after about 25 minutes. I will absolutely be making an appointment before going in next time. Service was good. Atmosphere was great, lots of different things to keep kids entertained.

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The front desk attendant was very friendly and kind with my child! I was a little confused because I don't believe that we ended up having the same stylist that we scheduled with. Our stylist did do a really good job being patient with my child and helping them but the full experience was missing a little personalization. I believe with the baby's first cut we were supposed to get more than we received but I didn't know how to address this and wish it was more clear. The stylist was great with the ACTUAL cut but beyond that just soso.

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I arrived 6 minutes late. When I checked in, the person in the front office, Bella, told me that I might not be seen because of the 5 minute policy. There was another mother behind me with her child-- they were white, unlike me. The front desk asked me to step aside and the family was late (later than me), she automatically told her that she will be seen, without making any eye contact with me. After the other family signed in, then she told me to answer the questions, she never gave me an explanation or looked at me directly. I think she was not very friendly to all, but I don't understand why I had to step aside and let her help the other family that arrived later than me to their appointment that was at the same time than me.

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We typically get a great haircut here but this time my son's hair was choppy and cut way shorter than I wanted.