Cookie Cutters-West Chester, OH (4935 reviews)

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We love Jaime! She is very patient with all my boys and does a great job.

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The place could be more cleaner thank whst it is !

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We love the quality cut and hairdresser, but the increased cost may prevent us from returning.

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We were the first appointment of the day and my child’s chair still had trimmings from haircuts from the day before in it - The salon was definitely not properly cleaned from the day before. I was disappointed to find out that the birthday coupon is only valid for 30 days. Your haircut prices have skyrocketed over the last 12-18 months and you don’t do any promotions throughout the year. It would be much more customer friendly if your one promotion lasted longer than 30 days. We have a couple girls that we really like and who do well with my child but I am tempted to look elsewhere for my kids in the future particularly due to the lack of cleanliness we experienced today.

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I had appointment with a request for said stylist through the app. I arrived 20 minutes early and was told no, I did not request a person. I showed them proof in an email sent from them and they said they would try. I had to wait an extra 10-15 minutes past the appointment time with 2 little kids. Several people after me had come and gone before my appointment. Great stylist but as always horrible front desk experience. Don't promise something to lure people in if you can't keep your promise and don't treat people like they lied to you.

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Please ensure the stability of your monitor stand. My child came close to knocking the monitor onto herself while reaching for candy, but luckily she wasn't injured. I've learned that this isn't the first time this has happened due to the unsecured stand. Please take steps to childproof it.