Cookie Cutters-West Chester, OH (4935 reviews)

Comment

My daughter’s hair stylist, Juana, is amazing. This is the 2nd time we’ve been to see her and will continue to come to Cookie Cutters as long as Juana is working. She is sweet, gentle and helpful. That being said, both times we’ve visited, the receptionist (different people both times) have been completely nasty to us. Definitely in the wrong profession. The blonde young lady at the reception area yesterday was so rude, I almost said something but didn’t want to make an issue of it. You can tell they probably make minimum wage because it is clear the receptionists do not care about their job or customer service.

Comment

The wait time past your scheduled appointment is a turn off. The decor is cute and the kids enjoy picking a show to watch while their get their cut. Price is on the higher end for a simple kids cut. Overall good experience and would return for the appointment time flexibility/evening slot.

Comment

Hope was great she was very nice and did a great job but Misty had come over and started talking about another client negatively and complaining to to Hope while I was trying to talk to her about my child's hair. I get that you're going to talk about clients but please do it in the back and not when I'm trying to help the stylist cut my 2 year-olds hair. Also I was skipped twice in line while waiting (there was a small girl doing appointments and my card was misplaced, she felt so bad and was very sweet) however the front desk girl gave me $5 off which I rolled back into a tip for hope. Overall any issues were resolve and the cut was great but this is the third time I've had a bad experience with misty either by cutting my child's hair or her just being around.

Comment

Our stylist was amazing, she did a great job and was very sweet to my son. My biggest complaint was I made an online appointment but ended up sitting waiting for 20 minutes. I didn’t specify a stylist, I rarely ever do, but people came in after us and sat before us. Very frustrating with two young kids in a chaotic environment. Again, our stylist was awesome! We would be more than happy to see her again, but the waiting was incredibly frustrating especially when I wasn’t entirely sure why since I saw two stylists standing and talking by the shampoo area.

Comment

We love Tonisha and love the ease of scheduling on the app. The store needs some TLC and it smelled like sewage. Very badly

Comment

The climbing equipment needs to be cleaned