Cookie Cutters-West Chester, OH (4935 reviews)

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I was early for my appt time for all three kids but the salon managed to get them in early. I was appreciative. Friendly staff.

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We were literally two minutes late to the appointment. I called at our appointment time to say that we were pulling into the parking lot and Theresa, who answered the phone, was not the nicest. Honestly she was rude. Then when we walked in we went to sign in. The balloons are right next to the sign in sheet and my son was teaching for one. He started to cry because he wanted one and I asked Theresa if he could have his balloon before his appointment instead of after it. She made a face, hesitated, and you could tell she wanted to say no. She max up an excuse that hair would get on the balloon. Like what? I told her I didn’t care and she reluctantly let us take one. During the whole process Theresa was just rude and uninviting. If it wasn’t for our amazing stylist Misty, we probably would not be returning. However, Misty was incredible, worked through my son’s tantrum, and was so kind. I would highly recommend her!

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The stylist was great, so kind and did a great job! The business as a whole was not super clean, I would have loved to see it be a little bit cleaner, and the front desk staff was not super friendly, seemed tired?

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This is unfortunately the 2nd time we have a bad experience with the stylist. I have said both times we do not want clippers my son does not like them. Then the proceed to pull out clippers and try to use them. It's frustrating because I feel like what is the point of advising the stylist of this if she is just going to do what she wants.

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Was not satisfied with the way my son’s hair was cut around his ears

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Ms. Vicki was so great. Such a sweet person and did a great job with my 3 year boy and 5 year old girl. Another lady cut my older daughters hair and she was quite the opposite. I would definitely request Ms. Vicki next time.