Cookie Cutters-West Chester, OH (4935 reviews)

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Terrible experience. My son was terrified the whole time so I understand the frustration or anxiety it may bring on to the stylist but she didn’t acknowledge it making him more terrified and was rough when cutting his hair. No comfort offered or empathy, did not offer to stop to give him a moment to breathe and collect himself, ignored me when I would say things like “it’s okay if you have to stop” or “it’s okay you don’t have to use the trimmers around his hairline” and those trimmers are what caused her to cut my sons ear!! She didn’t acknowledge that either. Being a licensed cosmetologist myself, I have cut my sons hair before in the past with no problem. But I wanted yesterday to be a special moment for him with a nice haircut and ice cream afterwards which is why I chose cookie cutters for their kid friendly interior and i assumed the stylists would be kid friendly as well. but instead it ended up being 15 minutes of nonstop screaming and the stylist not helping the situation and making it worst. I felt terrible I couldn’t do anything for my 2 year old except watch and try to tell her it’s fine if it doesn’t work out. Overall I’m more upset at her lack of empathy and respect for us, i felt ignored the whole time i tried to say something to her , I told her I wanted to keep the shape of my sons hair and just trim it a LITTLE so it wouldn’t knot up so easily.. and instead she cut all of his curls and tightened the bottom so short when I wanted to keep everything longer. It wasn’t just a trim. On the phone I mentioned to the receptionist about my son having curly hair and wanting someone who had experience with cutting curly hair and I feel like I was given the complete opposite. Although the cut on my sons ear isn’t terrible I can tell it bothered him as he kept tugging at it afterwards. I’ve lost trust in anyone touching my sons hair after this experience and would never wish someone as inconsiderate as the stylist we had. And I kept apologizing for his negative reaction the whole time. I still paid and tipped $5 but honestly I don’t know if I should have even done that.

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Horrible experience today. We usually see Cache at this location but she is on leave. Unfortunately, we were placed with first available 15 minutes after our appointment time. The first lady didn't know the correct measurement for an inch. She argued with me and at that point I just showed her on my daughter's hair how much I wanted taken off. At this point my other daughter was called over to another stylist and I was giving her direction. She was better than the first one but wasn't very friendly st all. I thought all was fine when we left but as my first daughter's hair dried I noticed she had been butchered. The top layer of hair is about a half inch shorter than the rest and it looks terrible. We didn't have time today to run back there to get it fixed so now I need to go back tomorrow. I don't want her to have to go to school looking like this. This place is exetremely inconsistent -it's just luck of the draw unless you request someone you've had before and does a good job. Either way an appointment is useless - you just get placed with the walk ins.

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Trisha was absolutely horrible. I told her my child has sensory issues and struggles with the hair falling around his face. Before I could ask if she has any tricks to counter that, she told me that she only has 15 minutes, I’m getting a hair cut for him, and that’s all she can do. She was rushing, she put the wrong guard on the clippers and pulled his hair, she was argumentative, when she was starting to use clippers around his ears, she said “now I have to cut around his ears while my hands are shaking because I’m so upset.” And once she started, I told her I wasn’t having this conversation with her anymore, I want to have the haircut and I’ll address this situation with the owner, and not in the presence of my child who’s clearly upset. She mumbled something and ran to the back of the store to the employee area. She literally left my 4 year old sitting in the little car chair and walked away. The other stylist had to finish my son’s haircut. I was given an email to contact the owner, both attempts to send a message were returned “undeliverable.” I spoke with someone at the corporate office in Columbus, but still haven’t heard from the store owner as this is a franchise. If your child is autistic or has any other sensory difference, I would consider other options. I drove 45 minutes each way for the worst experience I’ve ever had with services for my kids. I’m still in shock.

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Essa, side burns were done very unprofessional.

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First time Ellie got a haircut it was a legitimate haircut. This time a different person cut her hair and only trimmed the ends and charged me $19! This went up! I will NEVER go here again

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I was very pleased the first time we came here for my son’s haircut second time not so much. I felt the lady was rude and did not have patience to be working with kids. I get kids cry and they can be difficult but she was very rude. I said thank you didn’t say anything back seemed in a hurry I definitely won’t be back.