Cookie Cutters-West Chester, OH (4935 reviews)

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I booked an appointment with Alysha to cit my son’s hair, when I arrived the lady at the counter wasn’t friendly at all I believe her name is Teresa, and said cause you arrived early you will have to wait which was not a problem to wait 15 min after coming to your store in a very heavy rain and thunderstorm. After waiting and for no reason she put my son with another person I believe her name is Misty which I didn’t wanna make a big deal I thought maybe Alysha was overbooked or something, basically my son’s hair got messed up, too short, doesn’t have a style. Not only that she was watching the kids show more than concentrating with cutting his hair. I asked to see Alysha and she tried to fix his hair up but wasn’t possible cause the hair was too short from everywhere. When i asked teresa to look at the notes on my son’s account to explain to Misty how my son like his hair cut, she responded in a very unfriendly way that there is no notes on the system which is not true. After that I asked Teresa why am i not getting the points on the app every time i scan it? Again she answered in some how rude way saying I don’t know, we have nothing to do with it! I told her who can then? She said I don’t know maybe corporate or send an email to the owner! Her attitude made feel that she was forced to work that day! Or something was wrong with her. Finally Alysha tried to help by calming down and offered a 5$ discount which I appreciate it but my overall experience was not good at all. I will still come back for Alysha but i hope they don’t change that like what happened the last visit.

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Jamie does a great job at cutting my son's hair. He has autism and she's been cutting his hair for years.

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Essa, side burns were done very unprofessional.

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We were literally two minutes late to the appointment. I called at our appointment time to say that we were pulling into the parking lot and Theresa, who answered the phone, was not the nicest. Honestly she was rude. Then when we walked in we went to sign in. The balloons are right next to the sign in sheet and my son was teaching for one. He started to cry because he wanted one and I asked Theresa if he could have his balloon before his appointment instead of after it. She made a face, hesitated, and you could tell she wanted to say no. She max up an excuse that hair would get on the balloon. Like what? I told her I didn’t care and she reluctantly let us take one. During the whole process Theresa was just rude and uninviting. If it wasn’t for our amazing stylist Misty, we probably would not be returning. However, Misty was incredible, worked through my son’s tantrum, and was so kind. I would highly recommend her!

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Sam at the west chester location was AMAZING! She was extremely patient and helped talk me through what kind of hair cutting she would do to achieve the look I wanted. she was personable and very good w my kiddo. the place was very clean and kid friendly.

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Megan did a great job while our kiddo had a meltdown while getting his hair cut. She remained professional the entire time and never lost patience. She made a bad experience less painful!