Cookie Cutters-West Chester, OH (4935 reviews)

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I believe for 14.95 to trim a 2 yr olds hair is some what high since they don't even wash it.

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I arrived for my appointment at 9am and the front door was locked. I could see employees and customers inside. After a few seconds of making eye contact with other customers inside, one of the other customers got up and came to the door to let me in after it became apparent that the employees were not going to do anything. When I got inside, I was astonished to see no less than 6 or 7 female employees all standing at the front desk just looking at me. Ready to make lite of the situation since it was sort of funny that no employee made a move to let me in or unlock the door for anyone behind me, I was instead greeted by an unwelcoming “do you have an appointment?” by one of the employees. I said I did and commented that all of these employees were very rude for making no effort to let me in or greet me with any sort of welcoming message. This is my 4th time bringing my son to this location and I’m not sure if I’ll be back. The employees seem to “turn on” when they have a client because they know a tip is at stake but the rest of the time the place feels like the BMV where people are just punching the clock.

Comment

There seems to be an issue between the online booking and the actual appointment time. I reserved and got confirmation for 3 very specific times and was informed upon checking that my times were different than what I actually booked. Also people who had a later appointment time than ours were helped before we were so I am not sure how the appointments work with regard to that. We usually have a great experience but today's was pretty bad :(