Cookie Cutters-West Chester, OH (4935 reviews)

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The stylists were double booked today and clearly very stressed. We arrived right on time for our appointment, but had to wait fifteen minutes to be helped, while a customer that arrived after us was helped before us. When the salon has such a strict late policy and will turn customers away for being late, they should respect the customer's time just as much. Stylists should never be double booked, that is unacceptable for them and the customers. We had great service by our stylist, but I was not impressed with the way we were made to wait and the response I received when I asked why we hadn't been helped yet.

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Loved our stylist. Samantha was wonderful. The manager or whoever was at the front desk was not friendly, inviting or helpful. We scheduled online for a first haircut and received a confirmation email. When we arrived they had no record. I showed the email, I was at the right location c about 5 minutes early and the front desk person was just so not helpful…almost seemingly like it was my fault Cookie Cutters scheduling either glitched or she didn’t see it. She was like, “well I think we can fit you in.” No, I scheduled I have the confirmation, I'm supposed to be here. She was not friendly or welcoming, which is the opposite of what I think you would want at a kids hair place. It made me very nervous for my child’s first haircut experience. However, Samantha who cut my child’s hair (also who my online confirmation said I would be working with) was great. She was sweet and kind and honestly, she would be the sole reason I go back. So I am hoping you keep her for a while. She talked but didn’t if my child didn’t want to talk, she explained everything that she was doing and just had an all around good demeanor. Someone like Samantha is who needs to be working the front. Also, the chairs/cars don’t seem overly clean. I can see where it would be difficult to clean. But there was stray hair in all of them, everywhere. I think like a little keyboard air powered cleaner would work wonders.

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Trisha was awesome. But the host was off.... this was out 1st hair cut. She wasn't going to give us a certificate. She didn't do a picture. I asked for Trishas card she just gave me a blank business card. She was not good at all .... and looked at me like I was stupid when I had to ask for everything ...

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This is the first time I did not book appointments for my kids. When I arrived here, I was told there was an hour wait because only 1 stylist was working and 3 others were "on break." There were at least a dozen kids waiting before mine. We were told the stylists would be back at 1:30, yet 15 minutes later, 9nly 1 stylist remained. Very unprofessional way to run a business. To top it off, we were skipped our place in line. The cuts were great, but the overall experience today was awful. Not going back.