Cookie Cutters-West Chester, OH (4935 reviews)

Comment

There was one stylist who was unmasked and coughing, looking like she wasn’t feeling well. I thought stylists were required to wear masks. We won’t be returning if they aren’t. Luckily, our stylist was wearing a mask and she agreed to cut both children’s hair. She was great. The other lady almost made me leave without getting either kid’s hair cut.

Comment

Tracie was very nice. The lady at the front desk left a lot to be desired. Was not at all friendly and couldn’t hardly hear her. She acted like she didn’t care about the guests that were there in the store. Could have definitely been more nicer to the guests.

Comment

We love coming here and we love our son’s stylist. However, the past 2 appointments we have arrived early/on time. Every time, she has had another client still in her chair 20-30 mins after our appointment time until we finally get seen. What is the point of making an appointment, be there on time, just to have to sit and wait for over 20 mins for a child’s haircut. We would love to continue coming here, but if it stays at this rate, there is no point in coming. And this last visit the salon was not busy at all, it was us and 2 other people in there.