Cookie Cutters-West Chester, OH (4935 reviews)

Comment

The front desk attendant was very friendly and kind with my child! I was a little confused because I don't believe that we ended up having the same stylist that we scheduled with. Our stylist did do a really good job being patient with my child and helping them but the full experience was missing a little personalization. I believe with the baby's first cut we were supposed to get more than we received but I didn't know how to address this and wish it was more clear. The stylist was great with the ACTUAL cut but beyond that just soso.

Comment

I arrived 6 minutes late. When I checked in, the person in the front office, Bella, told me that I might not be seen because of the 5 minute policy. There was another mother behind me with her child-- they were white, unlike me. The front desk asked me to step aside and the family was late (later than me), she automatically told her that she will be seen, without making any eye contact with me. After the other family signed in, then she told me to answer the questions, she never gave me an explanation or looked at me directly. I think she was not very friendly to all, but I don't understand why I had to step aside and let her help the other family that arrived later than me to their appointment that was at the same time than me.

Comment

We typically get a great haircut here but this time my son's hair was choppy and cut way shorter than I wanted.

Comment

The stylist was very nice! She did her best to help me entertain my son while getting his haircut and also let me put my daughter in a chair next to him so she could have fun too. However, the hospitality at the front desk left much to be desired. They seemed very displeased and honestly kind of snotty that I had mixed up our appointment dates. They acted as if I was causing the biggest inconvenience of their entire day. It was a very stressful time for me and my husband because we were walking into uncharted territory with getting our sons very first haircut. They could have been a tad more cordial and understanding of the frenzy I was in at the moment. But prices are fair and I would most likely recommend to friends. I just hope the attitude problem gets resolved.