Cookie Cutters-West Chester, OH (4935 reviews)

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Upon arrival we waited an additional 10 minutes after our original appointment time. Hair stylist never introduced herself or said hello. Picture shows bald spot obtained at the salon in an attempt to “fix it” instead of cutting all of his hair shorter. Not very friendly. Found out her name was Misty as I was checking out

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Appointment was scheduled for 10:15, salon opened at 930, the hair stylist seemed annoyed already, didn’t introduce herself or say hi. Found out her name was Tracey while I was paying. She didn’t have a name tag on. Not very friendly

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My daughter has some sensory issues, which I mentioned in the notes when I booked the appointment. We ended up not being assigned to the stylist I had booked for online, so I don’t know if that had any impact on the situation, but the stylist we ended up with conveyed an attitude of annoyance with my daughter’s issues and didn’t provide any helpful tips or advice for how to manage a child with sensory issues. I find it hard to believe that a salon that specializes in children’s haircuts would have stylists who aren’t skilled in handling children of all kinds of levels of development/on spectrum. In the end I essentially had to hold my child in a vice grip while she gave a very basic haircut that I feel I could’ve achieved at home if I had had my husband hold her down while I did the haircut myself so it doesn’t seem like a $27 well spent in my opinion. Perhaps if the child is Neurotypical and doesn’t mind having the cape on and their hair combed, this stylist probably does a perfectly fine job.

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Summer is exceptional. She always makes my son feel safe and enjoys his experience

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Miss Vicky was great and provided a level of service above and beyond what I expected! The first haircut package is adorable and reasonably priced!

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Miss Vickie did our sons first haircut. He’s 11 months old and she was so patient and did such a great job with him. His haircut looks great and we couldn’t be happier! We will be back for sure!