Cookie Cutters-West Chester, OH (4935 reviews)

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Overall I was not satisfied with Jensen’s haircut we told the lady to just trim up his hair and leave the top curls just neaten it up. But she cut off all his curls.

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I have come to Cookie Cutters for years. I used the online system to register both my kids for a 3 o'clock appointment. When my son's name was called, another woman said that her child was supposed to get their hair cut before mine. Apparently she signed up her kids up for 2:30, 3:00, and 3:30. They took her 3:00 early, and she claimed that she registered her third child for 3:00 also, but the girl at the register said that it clearly said 3:30. They took my son at 3:00, but they didn't take my daughter until 3:30 and took her daughter before mine. We ended up late to our 4:00 appointment elsewhere. You should either get your computer system fixed, or honor your times for appointments.

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His hair looks really choppy and i didn’t realize it u til a few hours later. Not sure if it can be fixed without going way shorter, but I’m not happy with it.

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When we were at Cookie Cutters yesterday, the only thing good about it was that Tabby cut our son’s hair and she always does an outstanding job! Other than that, the store itself was extremely dirty and it smelled like cigarette smoke. Thankfully it was not our first time going to this location and love Tabby cutting our kids hair, because if it were our first time I’m not certain we would return due to how dirty it was and how it smelled.

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Have always received a good haircut for my daughter but I must say the cleanliness is subpar there is hair everywhere I understand it is a hair salon but there are three employees and only two kids getting hair cuts and three stations unused that had hair all over them. I would have gladly waited a minute or so to have someone take the proper measures to clean up after other children’s hair cuts.