Cookie Cutters-West Chester, OH (4935 reviews)

Comment

I arrived 6 minutes late. When I checked in, the person in the front office, Bella, told me that I might not be seen because of the 5 minute policy. There was another mother behind me with her child-- they were white, unlike me. The front desk asked me to step aside and the family was late (later than me), she automatically told her that she will be seen, without making any eye contact with me. After the other family signed in, then she told me to answer the questions, she never gave me an explanation or looked at me directly. I think she was not very friendly to all, but I don't understand why I had to step aside and let her help the other family that arrived later than me to their appointment that was at the same time than me.

Comment

The front desk attendant was very friendly and kind with my child! I was a little confused because I don't believe that we ended up having the same stylist that we scheduled with. Our stylist did do a really good job being patient with my child and helping them but the full experience was missing a little personalization. I believe with the baby's first cut we were supposed to get more than we received but I didn't know how to address this and wish it was more clear. The stylist was great with the ACTUAL cut but beyond that just soso.

Comment

I did not make an appointment prior to going into cookie cutters salon. The wait time was estimated at 45 minutes. They got us in after about 25 minutes. I will absolutely be making an appointment before going in next time. Service was good. Atmosphere was great, lots of different things to keep kids entertained.