Cookie Cutters-West Chester, OH (4935 reviews)

Comment

I wasn’t made aware that the stylist who cut my son’s hair was in training. I asked her to look up the previous stylist’s notes prior to cutting my son’s hair and she didn’t. Also, she was not very gentle with my son when using the clippers and was very shaky while cutting his bangs which made me nervous. I’ve had great experiences in this salon in the past, but this was not the best experience. It was nice that I received a discount because the stylist was in training, but I would have liked to be asked if it was okay that someone in training was going to cut my son’s hair prior to her doing it.

Comment

It was an ok experience this time. I was 5 minutes late and I heard the receptionist talking to the hair dresser that " they are Late so let them wait". I didn't expect this kind of behavior from them. I would have waited because I knew I was 5 minutes late but to make such comment was not necessary. The hair dresser I had didn't say much either, I felt like she just wanted to rush and cut my daughters hair and get it over with.

Comment

I have been bringing my daughter here for awhile and was shocked to hear that the complementary braid she had been receiving was no longer complementary. It is now an extra $22-$30 to have my daughters hair braided. She has curly hair and I come to this location to see a specific stylist because she knows how to braid my daughters hair. I have been to another kids salon in Mason (Sharkeys) that not only will braid my daughters hair but they will paint her nails (all of this is included in the price which is around $30 for a cut, shampoo, and style).It looks like it might be time to take my business elsewhere. It is absolutely absurd to pay almost $60 for my daughter to have a proper hair cut and feel good about herself walking out of the salon.