Cookie Cutters-West Chester, OH (4935 reviews)

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Lack of understanding what type of cut I was asking for on several occasions. An experience of technicians. Some have no social skills to enhance the experience for the children. Extremely unhappy with my last cut. Will not ever come back

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My appointment felt very rushed, I left because I felt pressured to and did not realize that I wasn’t fully satisfied with my daughters haircut until we got home.

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Everyone was very friendly and the environment is perfect for kids but the hair cut is honestly pretty bad. I will probably will not be returning :/

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Took a long time for a boy haircut, also got scratches on the neck from cutting.

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I’ve been to your place in the past and it has really gone down unfortunately. We arrived for our scheduled appt 15 minutes early so we knew we had to wait. It was extremely busy. People standing everywhere. We didn’t have to wait long which was good. My sons stylist must have been on break but it looked like she has just rolled out of bed. Look very grouchy and didn’t want to be there. Did not say one word to him the whole cut and barely spoke to me. She did do an ok cut so I suppose I can look past all the other things. My son was older thankfully or her persona would have scared him. My daughter was getting her first cut ever. I paid for the keepsake package. I didn’t get the photo frame or the cute certificate. We got a barrette and a small baggie of hair. I could have done that myself and saved the money. Her stylist was nice and did a good job. So I am just upset at the wasted money and time. We drove 24 miles to your location because of past experiences and the keepsake package. Which we didn’t receive in whole. Now your staff at the front were young teens but they really need to learn customer service skills. They would allow people to stand and wait while they talked. They were not friendly at all. I sat right by them and I head them say to each other “if she talks to me one more time I’ll flip” with a horrible facial expression. They were talking about one of their own co workers who approached with something to say. I saw one of the stylist cut hair in the lobby!! The LOBBY! How unsanitary. It looked like a touch up but really? It wouldn’t take long to put the child in a chair and do it right. This place used to be such a fun experience complete with balloons and suckers. I know with Covid the toys and slides are gone. But this location needs updated (many cars are torn up and look old and dirty) and staff retrained. I won’t be driving the 40+minutes any longer.

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After getting jacks first haircut here, I was super happy with the experience and cut so I booked here again. Unfortunately, my experience this time was not the same. Our stylist was much less patient wanting me to hold his arms down instead of just going with his movements like the first stylist. She seemed irritated when I didn’t really want to. Also, she asked if I wanted the clippers this time, and I said no because he still has baby curly hair. She still got out the clippers and when I said no I don’t want it buzzed, she said no just around the ears and buzzed his hair anyways!!! Of course as soon as she put it to his head he moved and now he has a funny mark right next to his ear for his one year old pics tomorrow!! I wish there was a way to pick your stylist.