Cookie Cutters-West Chester, OH (4935 reviews)

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Both of my sons had the same appointment time. I had to wait an extra 20 minutes for Jullian to be see. My other sons hair was not the way I wanted it cute.

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Our appointment was scheduled at 1030am on 1/6/2018. It was my sons first haircut and I read online abt the "First Haircut Experience" before making my appointment. We arrived at 1015 am and signed in. The young, blond girl at the desk was rude, short with us and not friendly at all. The brunette woman who actually cut my sons hair was pleasant and kind and was done in abt 5 minutes with his cut. She did a good job with him and with his cut. During the check out the young, blond woman continued to be rude and short with us on our way out. The "First Haircut Experience" was not an "experience" at all. You should at least provide a little 8x10 "certificate" with their first haircut as a keepsake, especially for the fact that after my tip I paid $20 for a 5 minute "experience" that overall, I wasn't that impressed with. I would not recommend Cookie Cutters nor will I be back. I will take my son to my Stylist at Salon Lofts where I get fantastic treatment and she did well with my other sons first haircut.

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Went in 20 minutes early, still waited 15 min after appt time because one stylist decided to help someone else that came in 15 minutes after us with a later appt! I was livid.