Cookie Cutters-West Chester, OH (4935 reviews)

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The hairdresser was kind of rough and just had an overall attitude that she didn't want to be there.

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The lady who cut my sons hair was extremely rude to us and she definitely judging us because he had alittle bit of cradle cap, he is only 8 months old so of course he might have some and she was judging us because of how young he is well he was born was alot of hair that gets super out of control but she did do a good job on his hair.

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We love our stylist Trisha, but the service of the front desk staff is horrible. What is the point of setting up an appointment time, arriving 10 mins early and still have to sit and wait 40 mins to be seen?! Why does a walk in just get to get their haircut before us?! This makes zero sense to me. I’ve written horrible review after horrible review about this place, yet no one seems to get in contact with me. I no longer want to come to this establishment. I want the money I bought in credit back. I love our stylist, but am not willing to wait over 10 mins to be seen when we scheduled an appointment.

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front desk lady wasn't welcoming at all

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I was a little surprised to see that none of the stylists were wearing masks. At my adult salon the stylists are wearing masks and urging clients to do the same. The woman who cut my oldest son's hair was terse and open-mouth breathed in his face the entire haircut which ended up lop-sided. We've been coming there for a while and I'm thinking it might be time to find another salon.