Cookie Cutters-West Chester, OH (4935 reviews)

Comment

The woman who cut my daughter's hair was extremely rude to her. We've been coming to cookie cutters since she was 1 (she's almost 7) and have never experienced such rudeness. She kept complaining her hair was so tangled. We'd brushed it in the morning but it was 6 pm … She plays a lot at school and was probably wearing a hat, hood etc. The woman said she should cut it all off, and that is not an acceptable thing to say to a 6 year old. My daughter was upset later last night that the woman had threatened to cut all her hair off. Your job as a child's hairdresser should be to be polite and calming to a child and take their hair as it is, offering kind tips on maintenance, not berating them.

Comment

My daughter has some sensory issues, which I mentioned in the notes when I booked the appointment. We ended up not being assigned to the stylist I had booked for online, so I don’t know if that had any impact on the situation, but the stylist we ended up with conveyed an attitude of annoyance with my daughter’s issues and didn’t provide any helpful tips or advice for how to manage a child with sensory issues. I find it hard to believe that a salon that specializes in children’s haircuts would have stylists who aren’t skilled in handling children of all kinds of levels of development/on spectrum. In the end I essentially had to hold my child in a vice grip while she gave a very basic haircut that I feel I could’ve achieved at home if I had had my husband hold her down while I did the haircut myself so it doesn’t seem like a $27 well spent in my opinion. Perhaps if the child is Neurotypical and doesn’t mind having the cape on and their hair combed, this stylist probably does a perfectly fine job.

Comment

I am NOT happy with my sons hair. He looks ridiculous.