Cookie Cutters-West Chester, OH (4935 reviews)

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Salon was dirty, especially the bathroom. Was told our appt was at 10:45 but when we arrived they had us down at 10:30 and said we were late and would have to wait or come back later. They did accommodate us after I complained, and haircut was good. Overall not a great experience.

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The stylist who cut my son’s hair was very unfriendly. She barely spoke to him at all and would just grab his head when she wanted him to move it. I am not impressed.

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The haircut was good, but the woman was not friendly with my child. He’s done great in the past with other stylists but she had no patience with him and I don’t think she even smiled once.

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This is the second time we have booked with Trisha through the app, and been told our appointment was somehow accidentally canceled and been given Misty as our stylist. We purposely book with Tisha as we feel she takes her time and does a fantastic job each time.

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I was very disappointed that the salon was so busy this morning. I booked what I thought was the first appointment of the day (9:15) and when I arrived with my 3 year old, we were one of 9 families plus staff members that were inside. My husband brought my 3 year old in a couple of months ago and the salon was limited to children (and a parent) who were getting their hair cut- others had to wait outside. There were also fewer appointments booked at the same time. This is very frustrating- we came back because of the steps taken to keep children safe. The lax in these safety measures is unacceptable and should at a minimum have been communicated when changes were made so that people can make an informed decision. We are not planning on coming back unless changes are made. I am also disappointed in the quality of my 3 year olds hair cut, which has not happened before this visit. His hair is uneven in the front. It’s also important to note that he sat perfectly still the entire hair cut, he was not screaming or flailing about like the other children - which if he did, I could understand the uneven cut. However, since he sat still, the cut should have been even.