Cookie Cutters-West Chester, OH (4935 reviews)

Comment

This is 3rd or 4th time in a row that we were called back at least 10 minutes after our appointment time. No apologies or anything from staff. When checking out, cashier was not friendly and took forever to complete transaction. We will not be back.

Comment

This was my 4th time bringing my son to get his haircut and I usually see alysha(sp?)which does well and is patient, Today I went to someone new and she seemed to be annoyed the entire time and seemed agitated that my son was upset, also I had previously been told that his usual haircut notes are in the system so I know when I come in what to tell them to do. She proceeded to look confused and act annoyed that I didn’t know what level clipper guard I wanted to use on his haircut and proceeded to give him a haircut and cut his bangs very short and choppy and straight across which was not what was asked for. I’m very disappointed on the attitude and handling of my child and will probably not return.

Comment

I would visit the salon again but not see the same employee. Not very friendly. Didn’t greet us. Did not speak much or at a volume I could understand. My son’s hates having his hair cut and cried the entire time, which I expected. However, his hair is butchered. Shorter than I asked and uneven.