Cookie Cutters-West Chester, OH (4935 reviews)

Comment

The hair stylist did not introduce herself and barely said a word the whole time. She did not seem happy to be working there and barely interacted with my child. She doesn’t have the personality to be working with kids. When my child was getting upset instead of stopping to calm him down she just kept going. She mostly did what I asked but didn’t clean it up behind the ears/back of the head and took. A good chunk off the top which looks funny. I will be waiting for the First Lady we went to, Trisha from now on. She did a much better job with a great personality.

Comment

We waited 30+ mins for our appointment. We got to our appointment early because we were once about 10 mins late and were told they had cancelled our appointment due to the fact that we were late. The policy sign also denoted that if we had more than three appointments cancelled due to the fact we were late, we would be unable to come to Cookie Cutters anymore. However, when we showed up at 2:40 for our 2:45 appointment and we’re not called back until 3:10. Seems inconsistent that we have to stress our appointment time and be 100% on time or we will be penalized, but if we are on time and even early, there is nothing that says we will be seen in a timely fashion. The manager on duty while we were there was very demeaning to the front desk guy who seemed to be newer. She spoke down to him the whole time we were there. My kids were fine with playing the video game while they waited, but it was extremely uncomfortable and frustrating for the parents. Not a good experience at all.