Cookie Cutters-West Chester, OH (4935 reviews)

Comment

I wish the facility was cleaner. The stylist barely spoke to us or made any suggestions on the child's haircut. The chair was covered in hair. Why don't you invest more into the place. Replace the chairs often. Clean it more frequently. After we got home noticed the hair was uneven. We went back and Stefanie did a fantastic job. I will come back but ask for her. I kindly ask the place be more clean. There are young children there after all. I appreciate it being quick and easy to schedule. Thanks

Comment

In-spite of having appointment and reaching reaching before time, we were pushed back for more than 30 minutes and given no explanation for same. People who came after us, with/without appointment we taken before us. This calls for improvement in customer service and professionalism!! Also, after the haircut, the blow dry was very inadequate. All my kids hair were wet!

Comment

I come here because our stylist does such a great job, but this place has so much missed opportunity and today was especially awful…. Very likely my last visit which totally stinks because I finally found someone who does an excellent job with my boys’ hair. You’re more than welcome to reach out if you wanted true feedback on small changes you could make to completely change the customers experience. This particular visit being more terrible than usual had nothing to do with the reno. It is the consistently an issue with service and staff demeanor. Trisha is the only employee who is always pleasant and kind.